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While following up on a deliverable, a team member expresses concern to the project manager about working with another team member. This team member states that the other team member, who is a functional manager, is often defensive and aggressive during meetings. How should the project manager handle this situation?
Correct Answer: B
Conflict resolution is a critical skill in project management. The PMBOK Guide suggests that conflicts should be addressed using a problem-solving approach, which involves direct confrontation and working collaboratively to identify a solution that satisfies all parties1. This aligns with the Professional in Business Analysis (PMI-PBA) guidelines, which recommend discussion and negotiation among conflicting parties to reach an agreeable solution3. Ignoring the problem or delaying action (options A and C) can lead to a decrease in team morale and productivity, while escalating the issue to HR (option D) should be a last resort after other methods have failed. References: PMBOK Guide, 7th edition; PMI-PBA Handbook; Adaptive US Blog on Conflict Resolution Techniques for Business Analysts123.