When a component is identified as deficient, and it is not referenced in the quality management plan, the project manager should collaborate with the customer to define the specifications for the component. This involves holding a technical meeting to discuss the component's requirements and how it impacts the project's quality objectives. Once an agreement is reached, the specifications should be documented in the quality management plan to ensure that the project aligns with the customer's quality expectations and the project's deliverables.
References: The approach is consistent with the PMBOK guide's emphasis on the importance of stakeholder engagement and communication. The guide suggests that when changes occur that affect the project's scope or quality, it is essential to engage with stakeholders to reach a consensus on the way forward12. Additionally, the quality management plan is a living document that should be updated to reflect new information and changes that impact the project3.