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Due to a company merger and acquisition process, the main stakeholder of a critical project has been changed This new stakeholder complains that they were unaware of a delay on the project of which the rest of the stakeholders were aware. All the communications about the project are shared via email at the start of every week. How should the project manager address this situation?
Correct Answer: D
According to the PMBOK Guide, the communications management plan is a component of the project management plan that describes how, when, and by whom information about the project will be communicated to stakeholders. It also includes the communication methods, formats, frequency, and escalation process for resolving issues. When there is a change in the project stakeholders, the project manager should review and update the communications management plan to ensure that the new stakeholder is informed and engaged in the project. Sending evidence or suggesting a review of the project status may not address the root cause of the communication gap, and may not satisfy the new stakeholder's expectations and needs. Sharing the existing communications management plan without discussing the project requirements may not reflect the current situation and may not be effective for the new stakeholder. References: : PMBOK Guide, 6th edition, page 377