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A project team has installed software for the client, passed the knowledge to operations, sent the final report, and celebrated. Then 1 week later, the client sendsa list of requirements that have not been met. The client is requesting to fix the issues quickly and within the initial budget. What should the project manager have done to prevent this from happening?
Correct Answer: A
The best practice in project management, as per the PMBOKGuide, involves confirming that all project deliverables meet the predefined acceptance criteria and obtaining formal approval from the client before considering the project or phase closed. This ensures that all requirements have been met and the client is satisfied with the outcomes, thus preventing any post-delivery issues related to unmet requirements. References: = Project Management Institute. (2021). A Guide to the Project Management Body of Knowledge (PMBOKGuide) - Seventh Edition and other standards by PMI.