In an Agile environment, especially in large and complex programs, clear roles, responsibilities, and governance models are crucial. When escalations increase from the client side and the rates and responsibilities are unclear, it indicates a need for clarity in the governance model and roles. The next sprint review meeting provides an opportunity to address these issues. By reviewing and clarifying roles, responsibilities, and the governance model, the team can ensure everyone understands their role and the escalation process, which should help reduce the number of escalations12345. References:
* Atlassian's guide on Scaling agile in large organizations
* PMI's article on Agile problems, challenges, & failures
* Blog post on How to Manage Large and Complex Projects Using Agile Principles
* PMI's article on Practicing agile in large projects
* Managed Agile's article on Scaling Agile and Scrum for Large, Complex Projects