When a project team is facing numerous change requests and feels that their work is not aligned with customer requirements, it is essential to engage directly with the customer to understand their business values and expectations. Arranging a workshop with the customer provides an opportunity for the project team to clarify requirements, expectations, and any misunderstandings. This proactive approach helps in realigning the project with the customer's needs and reduces the likelihood of future change requests, ensuring that the team works on the right outcomes that deliver value to the customer.
References: The answer is supported by best practices in project management, which emphasize the importance of customer collaboration and understanding business values to prevent misalignment and reduce change requests123. Additionally, the PMBOK Guide highlights the significance of engaging stakeholders and clarifying their needs and expectations as part of effective project management4.