One team member is not as active as the rest of the team during a brainstorming session The project manager has a separate conversation with the team member and learns that the team member is slightly hearing impaired The team member appreciates the project manager's concern The project manager then decides to change the time and room for the meeting to ensure everyone can participate What interpersonal skill did the project manager use?
Correct Answer: B
The correct answer is B. According to the PMBOKGuide, emotional intelligence is the ability to identify, assess, and manage the personal emotions of oneself and other people, as well as the collective emotions of groups of people1. The project manager demonstrated emotional intelligence by recognizing the team member's situation, showing empathy and concern, and taking action to accommodate the team member's needs and preferences. Networking, conflict management, and influencing are also interpersonal skills, but they are not relevant to this scenario. References: 1: PMBOKGuide, page 704