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An insurance company is planning to make a big change to its core application. The project manager realizes there is resistance to change from the sales agents since they are accustomed to taking orders manually and entering them in the system at the end of the day. With the new change, they will use point-of-sale devices to take orders online. What should the project manager do to get commitment from the sales agents?
Correct Answer: B
In situations where there is resistance to change, it is crucial to engage and gain support from the project sponsor. The sponsor can play a pivotal role in influencing and persuading the sales agents to commit to the change. This approach aligns with the best practices in change management which emphasize the importance of sponsorship in successful change initiatives12. References: * Integrated change management - Project Management Institute1 * 5 Tips for Managing Resistance to Change - Prosci2