某公司推出了最新的零售管理系統,專案已移交營運。營運團隊發現系統中沒有涵蓋許多日常需求,並且對專案的支援時間有限,專案團隊已經解散,合約資源不再為該專案工作。因此,營運團隊一直面臨許多客戶問題。
專案負責人最初應該做什麼來避免這種情況?
Correct Answer: D
The project lead should have involved the operations stakeholders during the planning phase of the project.
This would have ensured that the system was designed to meet the day-to-day requirements of the operations team. Additionally, it would have allowed for the identification of necessary support hours and resources. By involving operations stakeholders early in the project, the project lead could have avoided the issues that arose after the project was handed over to operations. References: Project Management Professional (PMP) Examination Content Outline, June 2015, PMI; A Guide to the Project Management Body of Knowledge (PMBOKGuide) - Sixth Edition, Project Management Institute, Inc., 2017.