在跨國專案中,利害關係人位於不同的時區。專案經理定期與利害關係人舉行專案更新會議。然而,一群從未參加過專案更新會議的利害關係人向專案發起人抱怨他們對專案知之甚少。
專案經理該做什麼?
Correct Answer: A
The project manager should address the communication needs of all stakeholders and ensure that they are satisfied with the level and frequency of information they receive. The best way to do this is to discuss the issue with all stakeholders and work on a communications management plan that defines the communication requirements, methods, formats, frequency, and responsibilities for each stakeholder group. This will help to avoid misunderstandings, conflicts, and complaints in the future. Recording the meeting and sharing it with the stakeholders who missed it (option C) is a good practice, but it does not solve the root cause of the problem.
Ensuring that the stakeholders who are complaining are present for the next meeting (option B) or changing the meeting time to their time zone (option D) are not feasible or fair solutions, as they may create inconvenience or dissatisfaction for other stakeholders. The project manager should consider the time zones of all stakeholders and try to find a suitable time that works for most of them, or use alternative communication methods such as email, video, or audio recordings. References:
* PMBOK Guide, 6th edition, page 377-378, section 10.1 Plan Communications Management
* PMP Exam Prep, 10th edition, page 405, question 405, answer and explanation