在專案執行期間,專案團隊成員辭職,新的初級成員加入團隊 為了順利過渡,專案經理指派了一名高級專案團隊成員來傳授知識並支持初級團隊成員 專案經理隨後收到高級團隊成員的回饋:初級成員提交了品質較差的可交付成果,應從團隊中除名但是,專案經理檢查了該可交付成果,發現它滿足品質要求專案經理應使用哪種技術來解決此問題?
Correct Answer: D
The project manager should use the collaborate/problem solve technique to resolve this issue, as it involves finding a mutually beneficial solution that satisfies the interests of both the senior and junior team members.
This technique is also known as confronting or integrating, and it is the preferred technique for managing conflicts on a project. The project manager should facilitate a constructive dialogue between the two team members, identify the root cause of the conflict, and help them reach a common understanding and agreement.
This way, the project manager can maintain a positive team environment and foster collaboration and trust among the team members. References: (Professional in Business Analysis Reference Materials source and documents)
* PMBOK Guide 6th Edition, page 368, section 9.5.2.1
* PMI Practice Standard for Project Risk Management, page 37, section 3.5.2.1
* PMI Professional in Business Analysis (PMI-PBA)Examination Content Outline, page 13, section
3.2.1.1