The Project Management Professional (PMP) emphasizes the importance of supporting team performance by assessing team member performance, supporting team development, giving feedback, and verifying improvements. It highlights the significance of creating a cooperative and motivated team environment.
Building a culture of empathy falls under these guidelines as it helps in dealing with emotions and supports team development. This approach not only aids the affected team member but also enhances the overall team's performance by fostering a supportive and understanding work environment. References: = PMI's "A Guide to the Project Management Body of Knowledge (PMBOKGuide)" and "Business Analysis for Practitioners: A Practice Guide" provide insights into team dynamics and the importance of emotional intelligence in project management. These resources support the approach of building a culture of empathy to manage team performance effectively12.