一個多元文化團隊正在進行一個專案。經過幾個月的觀察,專案經理意識到兩位團隊成員沒有正確回應施工經理的要求。專案經理單獨與團隊成員交談,發現他們與施工經理有文化差異。
專案經理應該怎麼做才能改善這種情況?
Correct Answer: D
The best approach in this situation is for the project manager to facilitate a discussion between the team members and the construction manager to address the cultural differences and seek solutions. This aligns with conflict resolution strategies that emphasize communication, understanding, and collaboration to resolve conflicts in a multicultural team setting12. By discussing the concerns openly, the project manager can help foster mutual understanding and respect among team members, which is crucial for team coordination and performance1.
References:
* Conflict Management, Team Coordination, and Performance within Multicultural Temporary Projects1.
* 5 Conflict Resolution Techniques in Project Management - PM Study Circle2.