專案經理被指派負責一個策略溝通項目,該項目涉及主題專家 (SME)、實習生和新員工。專案經理發現,由於實習生的知識差距,該專案沒有獲得太多關注。培訓預算已用完,專案需要立即交付。
專案經理應該採取哪兩項行動? (選兩項)
Correct Answer: A,E
According to the PMBOKGuide, the project manager is responsible for managing the project resources, including human resources, and ensuring that they have the necessary skills and competencies to perform the project work. Therefore, the project manager should identify the sources and specifics of the knowledge gap from the interns and new recruits, and put them into groups and assign a SME as a mentor. These actions will help the project manager to address the root cause of the problem, provide effective learning and coaching opportunities for the interns and new recruits, and leverage the expertise and experience of the SMEs. Hiring more SMEs and informing the human resources manager to lay off the nonperforming interns and new recruits may not be feasible or ethical. The project manager should try to resolve the issue within the existing project team, rather than replacing or firing the team members. Initiating a project change request for additional budget to train the interns and new recruits may not be possible or timely. The project manager should try to use the available resources and budget, rather than requesting more funds. Ignoring the issues with the project and trying to deliver the project successfully without asking for training funds may not be realistic or responsible. The project manager should not overlook the knowledge gap that may affect the project quality, scope, or schedule, but rather seek to close the gap and improve the team performance. References: PMBOK Guide, Sixth Edition, Chapter 9, Section 9.2 (Develop Team) and Section 9.3 (Manage Team)