專案管理辦公室 (PMO) 指派一名專門研究混合方法的專案經理來處理從成本和進度角度來看都偏離軌道的預測專案。隨著專案經理加快專案進度,該專案陷入了進一步的延誤。利害關係人並要求高階管理層更換專案經理。
專案經理應該如何應對這種情況?
Correct Answer: A
The project manager should proactively engage with the stakeholders to address their dissatisfaction and work with them to find a solution. This is consistent with the stakeholder engagement plan, which defines the strategies and actions for managing stakeholder expectations and involvement. The project manager should not ignore the stakeholder issue, rely on the management team to intervene, or try to socialize with the stakeholders without addressing the root causes of the problem. References:
* PMP Exam Content Outline (2021), Domain III: Executing the Project, Task 8: Engage with stakeholders to meet expectations and foster relationships, p. 131
* A Guide to the Project Management Body of Knowledge (PMBOK Guide), Sixth Edition, Chapter 13:
Project Stakeholder Management, Section 13.3.1.1: Stakeholder Engagement Plan, p. 5182
* Professional in Business Analysis (PBA) Examination Content Outline (2018), Domain III: Analysis, Task 6: Manage Stakeholder Collaboration, p. 15