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Two project team members are updating the schedule but cannot reach an agreement on when two milestones are due. Each team member believes they are correct based on the documents they have available. What should the project manager do first to finalize the schedule?
Correct Answer: A
The project manager should engage the team members and guide them to investigate why they hold differing views. Understanding the rationale behind each interpretation promotes root cause analysis and leads to an informed decision. According to the PMBOK Guide - Seventh Edition, problem-solving and facilitating collaborative discussions are key leadership competencies. By engaging the individuals first, the project manager avoids making unilateral decisions and promotes team responsibility. Option B risks propagating incorrect information. Option C delegates decision-making without proper facilitation. Option D is premature without understanding the discrepancy sources. References: PMBOK Guide - Seventh Edition, Planning and Team Performance Domains PMI's Conflict Resolution and Decision-Making Techniques -