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A project manager just completed the planning phase when a new stakeholder was assigned to the project. The deliverables were discussed with the customer, but the new stakeholder is still concerned about the benefits of two of the deliverables. What should the project manager do next to address this stakeholder's concerns?
Correct Answer: A
When a new stakeholder is assigned to a project and expresses concerns about the benefits of the deliverables, it is important to address these concerns directly and proactively. The benefits realization plan is designed to outline the activities necessary for achieving the planned benefits, including a timeline, tools, resources, and metrics for measuring progress. Reviewing this plan with the stakeholder can help clarify how the deliverables will contribute to the project's benefits and align with the stakeholder's expectations. This approach is supported by the Benefits Realization Management Framework, which emphasizes the importance of engaging stakeholders in understanding and supporting the benefits realization process. References: (Benefits Realization Management Framework, PMI1; Benefits Realization Management Practice Guide, PMI2; BrainBOK3; Project Management Templates4)