The correct approach is for the project manager to directly address the issue with the team member using empathetic communication and coaching. This aligns with the servant leadership principle common in Agile frameworks, where the project manager facilitates team well-being and engagement through open dialogue.
According to PMBOK Guide - Seventh Edition, under "Leadership Skills and Team Performance," the project manager should use emotional intelligence to understand and respond to team dynamics effectively.
Option C reflects that behavior.
Options A and D involve external interventions without first understanding the individual. Option B delays the feedback loop and abdicates the project manager's responsibility.
References:
PMBOK Guide - Seventh Edition, Section 3.1: Project Team Performance
Agile Practice Guide, Ch. 4: Servant Leadership and Team Communication
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