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A construction company is executing a building contract that includes firm milestones for replacing certain components of the building. During execution, the client complains that the new components do not meet the requirements. What should the project manager have done to prevent this from happening?
Correct Answer: A
To prevent the issue of components not meeting requirements, it is essential to have clear and agreed-upon acceptance criteria. These criteria should be part of a quality checklist that is defined and approved before the build phase begins. This ensures that all parties have a shared understanding of what is expected and can verify that the components meet these standards as they are replaced. : = The importance of defining acceptance criteria in a quality checklist is supported by best practices in project quality management, which emphasize the need for measurable, verifiable, and testable criteria aligned with project goals12. Additionally, the PMBOK Guide's Change Management Process outlines the necessity of documenting and managing changes, which includes establishing acceptance criteria3.