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In a review session held halfway through the project's development, several important stakeholders voice extreme dissatisfaction with the solution's current development versus what they had agreed were the goals and outputs of the project. One of the more prominent individuals threatens to close the project immediately. With no dissatisfaction having been voiced at prior sessions, the project manager is surprised. How should the project manager respond during the session?
Correct Answer: A
In such a situation, the project manager must remain composed and focus on resolving the issue. Engaging the stakeholders to understand their dissatisfaction and proposed resolutions helps reestablish trust and identify a constructive path forward. This demonstrates emotional intelligence and commitment to stakeholder value. According to PMBOK Guide - Seventh Edition, project managers must maintain stakeholder engagement, especially when conflict or dissatisfaction emerges. Listening first is a core leadership skill. Option B is confrontational and escalates the situation. Option C is defensive and does not address current concerns. Option D deflects the issue and downplays stakeholder input. References: PMBOK Guide - Seventh Edition, Stakeholder and Team Performance Domains PMI Leadership Institute Materials - Conflict and Relationship Management