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An agile project is completing its second sprint and products are being finished. However, two groups with different levels of expertise disagree on the backlog priority. What should the project manager do first to resolve this dispute?
Correct Answer: B
Conflict management begins with understanding the source and stage of the disagreement. Only then can the appropriate resolution technique (collaborating, compromising, accommodating, etc.) be selected. The PMBOK Guide - Seventh Edition advocates using emotional intelligence and analysis to manage team dynamics effectively. Option A escalates before analysis. Option C assumes a resolution technique without understanding the problem. Option D bypasses the Agile team's empowerment and problem-solving structure. References: PMBOK Guide - Seventh Edition, Team Performance Domain - Conflict Management Agile Practice Guide, Chapter 4 - Conflict Resolution in Agile Teams