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Your client informs that his company has a problem with the current design specs of your product and how it will interface with the existing systems. If this occurs, it could be a major problem for your project. The client is coming to your office in one week to discuss the problem and to see what your team can do to overcome this setback. All previous meetings were informal with this client, but now he wants a formal meeting. What should you do to prepare for this meeting?
Correct Answer: A
`B' is not correct, as no mention about productivity has come about. `C' is not right because the client has requested the meeting and should have his/her own agenda of topics to discuss. If this were a regular status review meeting, the PM would prepare the agenda. `D' is a waste of time when you don't know the true agenda. `A' is the correct response given that the client has not described the true problem. If this is a design issue that the client had originally signed off, what could be needed might be an appropriate Change Request. There is also the chance that the client has misunderstood the issue and there is no real problem. All the PM can do is assume an active role and be prepared to resolve the stakeholder's issues.