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One of the engineers on your team performs a presentation to a perspective client about a proposed design. In answering questions, the engineer reveals that she does not agree with the way in which this system is engineered during the presentation. What are your options as the project manager of the engineer, listening to the presentation?
Correct Answer: A
Presumably, any design issues will be hashed out before this presentation is made. As the PM, you should know why the design choices were made and should be able to answer the engineer's concerns directly to the client as part of your damage control. If there are pending design issues, these should be noted in the presentation, and the engineer's comments can be placed in the context of these noted issues. B puts the loose cannon engineer in the driver's seat, and solicits design decisions from the client. I am assuming that the client is using the project team for it's expertise, and as such should not be involved in these decisions. C again involves the client in the design process. D allows the PM to regain control of the meeting, and allows the client to respond to the issue so they don't think anything is being swept under the rug, but the PM is not making any commitment to any particular course of action. This would be my second choice, and I would do this if the client pressed the issue. Still, by airing the issue in front of the client, you will increase the client's angst about the project. The PM needs to provide immediate feedback to the engineer after the meeting in a situation like this. When a client is depending on the expertise of the project team, it is imperative that the team provides a uniform face to the client, and that all conflict be resolved internally instead of in front of the client. Open conflict in front of the client will undermine the client's confidence in the project team and jeopardize the project. If the engineer has issues with the design, those should be discussed openly at internal project meetings, and resolution should be reached internally, and then everybody should abide by the resolution.