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Exam Code:	CRT-261
Exam Name:	Certification Preparation for Service Cloud Consultant
Certification Provider:	Salesforce
Free Question Number:	84
Version:	v2024-04-04
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# of views:	1201
# of Questions views:	36654
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LMDuy - May 03, 2024

No.# A. Swarming is a feature within Salesforce for internal knowledge sharing, not directly related to collaboration on specific cases.

B. A case team workspace in Slack creates a dedicated space for communication, but it doesn't automatically integrate with Salesforce cases.

C. A case notification Slackbot would directly address the need. It can notify relevant service team members within Slack when a case is assigned, updated, or requires attention. This fosters real-time collaboration on cases leveraging their existing communication platform.

Therefore, the best recommendation is:

C. Configure a case notification Slackbot.

Tim - Apr 15, 2024

No.# The answer is D Reporting Snapshots by Call Center

Tim - Apr 15, 2024

No.# The answer is A

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