CRT-261 Exam Dumps | Which advantage does Salesforce provide with the OpenCTI framework?

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Question 11/84

Which advantage does Salesforce provide with the OpenCTI framework?

A. Developers can Integrate with any telephony platform available with minimal need for customization.

B. Agents can use telephony on a wide range of browsers and operating systems while only developing once.

C. Agents can run their softphone at the operating system level, embedded in the task bar or system tray.

Correct Answer: B

Salesforce's OpenCTI (Computer Telephony Integration) framework offers the advantage of allowing agents to use telephony across various browsers and operating systems without the need for multiple developments. This cross-platform compatibility ensures a consistent user experience and simplifies telephony integration within Salesforce, enhancing efficiency and accessibility for service agents.

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