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The support manager at Universal Containers wants to see monthly historical metrics for first-call resolution by call center. Which analytics solution should the consultant recommend?
Correct Answer: C
A Dynamic Dashboard enables personalized data visualization for each viewer based on their Salesforce role or user specifics. For tracking first-call resolution by call center, a Dynamic Dashboard can be configured to display monthly historical metrics relevant to each call center. This approach allows the support manager to view data specific to each call center, ensuring the metrics are accurate and tailored to the manager's needs for analysis and decision-making.
Recent Comments (The most recent comments are at the top.)
Tim - Apr 15, 2024
The answer is D Reporting Snapshots by Call Center
Recent Comments (The most recent comments are at the top.)
The answer is D Reporting Snapshots by Call Center