CRT-261 Exam Dumps | Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different

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Question 21/84

Service agents at Cloud Kicks frequently encounter duplicate cases from the same customers in different channels.
Management would like to provide a method for service agents to handle duplicates and delete one of the cases.
Which action should a consultant recommend?

A. Enable Case Merge.

B. Set up duplicate rules on Case.

C. Create an autolaunched Flow,

Correct Answer: A

To address the issue of duplicate cases from the same customers in different channels, enabling the Case Merge feature is recommended. This allows service agents to easily identify and merge duplicate cases, ensuring a consolidated view of customer issues and preventing redundant work.

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