CRT-261 Exam Dumps | At Universal Containers, support agents need to verify that customers are eligible to receive support

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Question 37

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Question 37/84

At Universal Containers, support agents need to verify that customers are eligible to receive support when they create the case.
Where can a support agent verify that a customer is allowed to receive support?

A. Milestones

B. Entitlements

C. {0} Actions

Correct Answer: B

When support agents need to verify customer eligibility for support upon case creation, Entitlements should be used. Entitlements define the types of support a customer is entitled to receive, based on factors like product or service level agreements, enabling agents to quickly verify and ensure compliance with support policies.

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