CRT-261 Exam Dumps | Cloud Kicks customers need a method to create cases without a login. Managers are concerned that public

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Salesforce.CRT-261.v2024-04-04.q84
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Question 28/84

Cloud Kicks customers need a method to create cases without a login. Managers are concerned that public options will increase the number of spam cases created.
What is the recommended option to prevent the creation of spam cases?

A. On-Demand Email-to-Case Threading

B. Web-to-Case with Einstein Case Classification

C. Web-to-Case with reCAPTCHA enabled

Correct Answer: C

To enable case creation without login while preventing spam, using Web-to-Case with reCAPTCHA enabled is recommended. reCAPTCHA provides an additional layer of security by verifying that case submissions are made by humans, effectively reducing the likelihood of spam cases and maintaining the integrity of case data in Salesforce.

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