CRT-261 Exam Dumps | Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers. CK

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Question 48/84

Cloud Kicks (CK) uses Lightning Dialer and one-click calling to initiate phone calls to customers. CK has recently received complaints from customers who have set their communication preferences to email only or text only.
What is the most efficient solution the consultant should use to meet the requirements?

A. Remove the phone number from the page layout.

B. Use Dynamic Forms to hide the phone number.

C. Set the Contact Do Not Call field value to True.

Correct Answer: C

To address customer complaints about receiving calls despite preferences for email or text communication, setting the 'Do Not Call' field value to True on Contact records is the most efficient solution. This ensures that Lightning Dialer respects communication preferences, preventing calls to customers who have opted out, thereby enhancing customer satisfaction and adherence to communication preferences.

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