CRT-261 Exam Dumps | Universal Containers (UC) has a policy that requires all email traffic to remain within its firewall.

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Question 83/84

Universal Containers (UC) has a policy that requires all email traffic to remain within its firewall. UC receives up to 2,000 cases per day, some of which include large email attachments from customers.
When implementing Salesforce in this scenario, which solution should a consultant recommend?

A. Email-to-Case

B. deg -Demand Email-to-Case

C. Email relay

Correct Answer: A

For Universal Containers, which requires all email traffic to remain within its firewall and handles a high volume of cases with attachments, Email-to-Case is the recommended solution. Email-to-Case allows emails to be converted into cases within Salesforce while keeping email data secure within the company's firewall, accommodating the need for security and efficiency in handling customer cases.

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