CRT-261 Exam Dumps | Universal Containers (UC) wants to improve case management by assigning cases to agents based on their

Home
Salesforce
Certification Preparation for Service Cloud Consultant
Salesforce.CRT-261.v2024-04-04.q84
Question 40

Valid CRT-261 Dumps shared by ExamDiscuss.com for Helping Passing CRT-261 Exam! ExamDiscuss.com now offer the newest CRT-261 exam dumps, the ExamDiscuss.com CRT-261 exam questions have been updated and answers have been corrected get the newest ExamDiscuss.com CRT-261 dumps with Test Engine here:

Access CRT-261 Dumps Premium Version
(198 Q&As Dumps, 35%OFF Special Discount Code: freecram)

<< Prev Question Next Question >>

Question 40/84

Universal Containers (UC) wants to improve case management by assigning cases to agents based on their relevant product specialization. UC also wants to automatically assign agents to the next case to evenly distribute the case workload.
Which Omni-Channel feature meets the requirements?

A. Use the most available routing model.

B. Use Most Cases Closed report.

C. Use the agents' Presence Status.

Correct Answer: A

To assign cases based on agents' product specialization and ensure even distribution of case workload, using Omni-Channel's "Most Available" routing model is suitable. This model assigns work based on agents' capacity and specialization, balancing the workload among agents while ensuring cases are matched with the appropriate expertise.

Your email address will not be published. Required fields are marked *

Comment: *

Name: *

Email: *

Rating: *

Verification: *

Question List (84q): Question 1: Universal Containers (UC) is implementing Service Cloud. UC ...; Question 2: Cloud Kicks plans to deploy Service Cloud to customers who w...; Question 3: Universal Containers (UC) is implementing Service Cloud with...; Question 4: A company is planning for the migration of an existing exter...; Question 5: Universal Containers (UC) recently expanded sales to Mexico ...; Question 6: Cloud Kicks (CK) has created hundreds of Knowledge articles ...; Question 7: A service manager at Cloud Kicks has received complaints fro...; 1 commentQuestion 8: The service team members at Cloud Kicks (CK) are struggling ...; Question 9: Cloud Kicks provides support to customers across the world a...; Question 10: Cloud Kicks' development team must manage multiple projects ...; Question 11: Which advantage does Salesforce provide with the OpenCTI fra...; Question 12: The customer' support team at Universal Containers (UC) has ...; Question 13: To help service agents more accurately respond to a new case...; Question 14: A business-to-consumer (B2C) company wants to decrease servi...; Question 15: In the build phase of a Service Cloud implementation for Uni...; Question 16: Universal Containers has implemented Service Cloud. The comp...; Question 17: Universal Containers has technical support and general custo...; Question 18: Universal Containers has implemented Knowledge-Centered Supp...; Question 19: Ursa Major Solar provides support with service-level agreeme...; 1 commentQuestion 20: The support manager at Universal Containers wants to see mon...; Question 21: Service agents at Cloud Kicks frequently encounter duplicate...; Question 22: Cloud Kicks will use the Salesforce Knowledge Article Import...; Question 23: Universal Containers is implementing Service Cloud to make t...; Question 24: Universal Containers (UC) has created a new partner onboardi...; Question 25: Universal Containers (UC) is preparing to implement Service ...; Question 26: A consultant has been hired to integrate a client's phone sy...; Question 27: As part of a service improvement project, Cloud Kicks (CK) h...; Question 28: Cloud Kicks customers need a method to create cases without ...; Question 29: Universal Containers (UC) has Excel files of customer data m...; Question 30: The cost of providing contact center support has steadily in...; Question 31: Cloud Kicks uses Einstein Next Best Action to help service a...; Question 32: Cloud Kicks recently deployed an Omni-Channel implementation...; Question 33: Cloud Kicks (CK) wants to provide its authenticated customer...; Question 34: Universal Containers (UC) wants to deploy Service Cloud to 1...; Question 35: Universal Containers has three internal divisions that use S...; Question 36: Cloud Kicks wants to create a secure, branded mobile app tha...; Question 37: At Universal Containers, support agents need to verify that ...; Question 38: Universal Containers (UC) hired agents in an expansion of th...; Question 39: Cloud Kicks plans to use case teams to help collaborate on d...; Question 40: Universal Containers (UC) wants to improve case management b...; 1 commentQuestion 41: Universal Containers is launching a full line of new product...; Question 42: Universal Containers has a category of cases that cannot be ...; Question 43: Universal Containers provides customers with different servi...; Question 44: A recent work task analysis for a service center revealed th...; Question 45: Universal Containers' leadership wants to reduce the level o...; Question 46: Cloud Kicks has recently started using Entitlements within i...; Question 47: Cloud Kicks needs to onboard new employees and deliver new h...; Question 48: Cloud Kicks (CK) uses Lightning Dialer and one-click calling...; Question 49: Universal Containers wants to add functionality to its Servi...; Question 50: Universal Containers wants to let its customers interact in ...; Question 51: Universal Containers case managers receive a high volume of ...; Question 52: Case closure time at Cloud Kicks (CK) is too high although C...; Question 53: Universal Containers (UC) is planning to use Service Cloud M...; Question 54: Agents at Universal Containers are required to update the Ca...; Question 55: Service agents have reported that the Lightning Service Cons...; Question 56: Cloud Kicks is planning a Service Cloud implementation to re...; Question 57: Universal Containers requires that users have the ability to...; Question 58: A recent analysis of cases at Cloud Kicks (CK) revealed a hi...; Question 59: Cloud Kicks (CK) supports customers through chat. Service ag...; Question 60: Universal Containers is migrating from Knowledge to Lightnin...; Question 61: Universal Containers (UC) has a service-level agreement (SLA...; Question 62: An organization has requested guidance on how to delete cust...; Question 63: Cloud Kicks (CK) has multiple product lines. CK is preparing...; Question 64: Cloud Kicks has a robust Service Cloud implementation for it...; Question 65: Ursa Major Solar (UMS) provides customers with remote monito...; Question 66: Universal Containers has tested Skills-Based Routing in a sa...; Question 67: Universal Containers has a case handling process that requir...; Question 68: Cloud Kicks is planning to provide different levels of suppo...; Question 69: Cloud Kicks (CK) uses Service Cloud and Slack. For difficult...; Question 70: The VP of service at Universal Containers wants to make it e...; Question 71: The support manager at Universal Containers wants to measure...; Question 72: Universal Containers wants to automate the process of case c...; Question 73: Cloud Kicks (CK) wants to explore having a full Incident Man...; Question 74: Universal Containers (UC) is migrating from a legacy case ma...; Question 75: Cloud Kicks (CK) provides customized support based on produc...; Question 76: Cloud Kicks (CK) often needs to seek assistance within its o...; Question 77: Universal Containers wants to move articles from an old data...; Question 78: Support is divided by product line at Universal Containers. ...; Question 79: Metrics show that Universal Containers has a high call aband...; Question 80: Universal Containers (UC) plans to implement a chatbot withi...; Question 81: Universal Containers is training a new set of service agents...; Question 82: Cloud Kicks wants to offer its customers a more personalized...; Question 83: Universal Containers (UC) has a policy that requires all ema...; Question 84: Cloud Kicks provides regular and special support to customer...

[×]

Download PDF File

Enter your email address to download Salesforce.CRT-261.v2024-04-04.q84.pdf

Email:

Disclaimer:
Freecram doesn't offer Real GIAC Exam Questions. Freecram doesn't offer Real SAP Exam Questions. Freecram doesn't offer Real (ISC)² Exam Questions. Freecram doesn't offer Real CompTIA Exam Questions. Freecram doesn't offer Real Microsoft Exam Questions.
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Freecram material do not contain actual actual Oracle Exam Questions or material.
Microsoft®, Azure®, Windows®, Windows Vista®, and the Windows logo are registered trademarks of Microsoft Corporation.
Freecram Materials do not contain actual questions and answers from Cisco's Certification Exams. The brand Cisco is a registered trademark of CISCO, Inc.
CFA Institute does not endorse, promote or warrant the accuracy or quality of these questions. CFA® and Chartered Financial Analyst® are registered trademarks owned by CFA Institute.
Freecram does not offer exam dumps or questions from actual exams. We offer learning material and practice tests created by subject matter experts to assist and help learners prepare for those exams. All certification brands used on the website are owned by the respective brand owners. Freecram does not own or claim any ownership on any of the brands.

Question 40/84

LEAVE A REPLY

Download PDF File