CRT-261 Exam Dumps | Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm

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Question 69/84

Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm in Slack to pull in experts from multiple CK departments.
What should the consultant recommend to an agent who wants to launch a Slack Swarm?

A. Escalation rules

B. Apex trigger

C. Quick Action

Correct Answer: C

For agents wanting to launch a Slack Swarm for difficult cases, recommending the creation of a Quick Action in Service Cloud is suitable. This Quick Action can be configured to initiate a swarm in Slack, pulling in experts from multiple departments efficiently, enhancing collaboration and problem-solving for complex cases.

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