CRT-261 Exam Dumps | Universal Containers wants to automate the process of case creation. While conducting a business process

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Salesforce.CRT-261.v2024-04-04.q84
Question 72

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Question 72/84

Universal Containers wants to automate the process of case creation. While conducting a business process review, the consultant learned that customers sometimes upload digital pictures of the problem.
Following best practices, which solution should a consultant recommend?

A. Email-to-Case

B. AppExchange package

C. Web-to-Case

Correct Answer: A

For automating case creation and accommodating customers who upload digital pictures, Email-to-Case is the best practice solution. It allows customers to send emails with attachments, which are automatically converted into cases, including the digital pictures, streamlining the case creation process and improving response times.

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Question List (84q): Question 1: Universal Containers (UC) is implementing Service Cloud. UC ...; Question 2: Cloud Kicks plans to deploy Service Cloud to customers who w...; Question 3: Universal Containers (UC) is implementing Service Cloud with...; Question 4: A company is planning for the migration of an existing exter...; Question 5: Universal Containers (UC) recently expanded sales to Mexico ...; Question 6: Cloud Kicks (CK) has created hundreds of Knowledge articles ...; Question 7: A service manager at Cloud Kicks has received complaints fro...; 1 commentQuestion 8: The service team members at Cloud Kicks (CK) are struggling ...; Question 9: Cloud Kicks provides support to customers across the world a...; Question 10: Cloud Kicks' development team must manage multiple projects ...; Question 11: Which advantage does Salesforce provide with the OpenCTI fra...; Question 12: The customer' support team at Universal Containers (UC) has ...; Question 13: To help service agents more accurately respond to a new case...; Question 14: A business-to-consumer (B2C) company wants to decrease servi...; Question 15: In the build phase of a Service Cloud implementation for Uni...; Question 16: Universal Containers has implemented Service Cloud. 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Service ag...; Question 60: Universal Containers is migrating from Knowledge to Lightnin...; Question 61: Universal Containers (UC) has a service-level agreement (SLA...; Question 62: An organization has requested guidance on how to delete cust...; Question 63: Cloud Kicks (CK) has multiple product lines. CK is preparing...; Question 64: Cloud Kicks has a robust Service Cloud implementation for it...; Question 65: Ursa Major Solar (UMS) provides customers with remote monito...; Question 66: Universal Containers has tested Skills-Based Routing in a sa...; Question 67: Universal Containers has a case handling process that requir...; Question 68: Cloud Kicks is planning to provide different levels of suppo...; Question 69: Cloud Kicks (CK) uses Service Cloud and Slack. For difficult...; Question 70: The VP of service at Universal Containers wants to make it e...; Question 71: The support manager at Universal Containers wants to measure...; Question 72: Universal Containers wants to automate the process of case c...; Question 73: Cloud Kicks (CK) wants to explore having a full Incident Man...; Question 74: Universal Containers (UC) is migrating from a legacy case ma...; Question 75: Cloud Kicks (CK) provides customized support based on produc...; Question 76: Cloud Kicks (CK) often needs to seek assistance within its o...; Question 77: Universal Containers wants to move articles from an old data...; Question 78: Support is divided by product line at Universal Containers. ...; Question 79: Metrics show that Universal Containers has a high call aband...; Question 80: Universal Containers (UC) plans to implement a chatbot withi...; Question 81: Universal Containers is training a new set of service agents...; Question 82: Cloud Kicks wants to offer its customers a more personalized...; Question 83: Universal Containers (UC) has a policy that requires all ema...; Question 84: Cloud Kicks provides regular and special support to customer...

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