CRT-261 Exam Dumps | A business-to-consumer (B2C) company wants to decrease service costs. Currently, customers pay invoices

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Question 14/84

A business-to-consumer (B2C) company wants to decrease service costs. Currently, customers pay invoices and update their contact Information by mailing paper payslips back to the company.
What is the recommended solution to meet the requirements?

A. Experience Cloud with payment processing

B. Einstein Bots with check processing

C. Service Cloud Voice with Tele-pay

Correct Answer: A

To decrease service costs and modernize the process of paying invoices and updating contact information, implementing an Experience Cloud site with integrated payment processing capabilities is recommended. This allows customers to manage their accounts and transactions online, reducing reliance on paper-based processes and enhancing overall efficiency.

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