CRT-261 Exam Dumps | Cloud Kicks plans to use case teams to help collaborate on difficult issues. Support agents can use predefined

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Salesforce.CRT-261.v2024-04-04.q84
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Question 39/84

Cloud Kicks plans to use case teams to help collaborate on difficult issues. Support agents can use predefined case teams to add specialists on a case. Specialists need to be able to view cases and add related records to the case.
What is the recommended level of case access for the Case Team role?

A. Territory Rule

B. Read-Only

C. Private

Correct Answer: B

For specialists added to predefined case teams, providing Read-Only access as the level of case access for the Case Team role is recommended. This allows specialists to view cases and related records without the ability to edit case details, ensuring they can contribute to case resolution while maintaining data integrity.

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