CRT-261 Exam Dumps | Universal Containers wants to add functionality to its Service Cloud implementation so customers are

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Salesforce.CRT-261.v2024-04-04.q84
Question 49

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Question 49/84

Universal Containers wants to add functionality to its Service Cloud implementation so customers are able to add digital files to case records.
Which functionality should a consultant recommend to meet these requirements?

A. Email-to-Case

B. Web-to-Case

C. Slack Connect

Correct Answer: B

To add functionality allowing customers to attach digital files to case records, Web-to-Case is recommended. This feature enables customers to submit cases through a web form, including the capability to attach files, facilitating the collection of additional information that can assist in case resolution.

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Question List (84q): Question 1: Universal Containers (UC) is implementing Service Cloud. UC ...; Question 2: Cloud Kicks plans to deploy Service Cloud to customers who w...; Question 3: Universal Containers (UC) is implementing Service Cloud with...; Question 4: A company is planning for the migration of an existing exter...; Question 5: Universal Containers (UC) recently expanded sales to Mexico ...; Question 6: Cloud Kicks (CK) has created hundreds of Knowledge articles ...; Question 7: A service manager at Cloud Kicks has received complaints fro...; 1 commentQuestion 8: The service team members at Cloud Kicks (CK) are struggling ...; Question 9: Cloud Kicks provides support to customers across the world a...; Question 10: Cloud Kicks' development team must manage multiple projects ...; Question 11: Which advantage does Salesforce provide with the OpenCTI fra...; Question 12: The customer' support team at Universal Containers (UC) has ...; Question 13: To help service agents more accurately respond to a new case...; Question 14: A business-to-consumer (B2C) company wants to decrease servi...; Question 15: In the build phase of a Service Cloud implementation for Uni...; Question 16: Universal Containers has implemented Service Cloud. The comp...; Question 17: Universal Containers has technical support and general custo...; Question 18: Universal Containers has implemented Knowledge-Centered Supp...; Question 19: Ursa Major Solar provides support with service-level agreeme...; 1 commentQuestion 20: The support manager at Universal Containers wants to see mon...; Question 21: Service agents at Cloud Kicks frequently encounter duplicate...; Question 22: Cloud Kicks will use the Salesforce Knowledge Article Import...; Question 23: Universal Containers is implementing Service Cloud to make t...; Question 24: Universal Containers (UC) has created a new partner onboardi...; Question 25: Universal Containers (UC) is preparing to implement Service ...; Question 26: A consultant has been hired to integrate a client's phone sy...; Question 27: As part of a service improvement project, Cloud Kicks (CK) h...; Question 28: Cloud Kicks customers need a method to create cases without ...; Question 29: Universal Containers (UC) has Excel files of customer data m...; Question 30: The cost of providing contact center support has steadily in...; Question 31: Cloud Kicks uses Einstein Next Best Action to help service a...; Question 32: Cloud Kicks recently deployed an Omni-Channel implementation...; Question 33: Cloud Kicks (CK) wants to provide its authenticated customer...; Question 34: Universal Containers (UC) wants to deploy Service Cloud to 1...; Question 35: Universal Containers has three internal divisions that use S...; Question 36: Cloud Kicks wants to create a secure, branded mobile app tha...; Question 37: At Universal Containers, support agents need to verify that ...; Question 38: Universal Containers (UC) hired agents in an expansion of th...; Question 39: Cloud Kicks plans to use case teams to help collaborate on d...; Question 40: Universal Containers (UC) wants to improve case management b...; 1 commentQuestion 41: Universal Containers is launching a full line of new product...; Question 42: Universal Containers has a category of cases that cannot be ...; Question 43: Universal Containers provides customers with different servi...; Question 44: A recent work task analysis for a service center revealed th...; Question 45: Universal Containers' leadership wants to reduce the level o...; Question 46: Cloud Kicks has recently started using Entitlements within i...; Question 47: Cloud Kicks needs to onboard new employees and deliver new h...; Question 48: Cloud Kicks (CK) uses Lightning Dialer and one-click calling...; Question 49: Universal Containers wants to add functionality to its Servi...; Question 50: Universal Containers wants to let its customers interact in ...; Question 51: Universal Containers case managers receive a high volume of ...; Question 52: Case closure time at Cloud Kicks (CK) is too high although C...; Question 53: Universal Containers (UC) is planning to use Service Cloud M...; Question 54: Agents at Universal Containers are required to update the Ca...; Question 55: Service agents have reported that the Lightning Service Cons...; Question 56: Cloud Kicks is planning a Service Cloud implementation to re...; Question 57: Universal Containers requires that users have the ability to...; Question 58: A recent analysis of cases at Cloud Kicks (CK) revealed a hi...; Question 59: Cloud Kicks (CK) supports customers through chat. Service ag...; Question 60: Universal Containers is migrating from Knowledge to Lightnin...; Question 61: Universal Containers (UC) has a service-level agreement (SLA...; Question 62: An organization has requested guidance on how to delete cust...; Question 63: Cloud Kicks (CK) has multiple product lines. CK is preparing...; Question 64: Cloud Kicks has a robust Service Cloud implementation for it...; Question 65: Ursa Major Solar (UMS) provides customers with remote monito...; Question 66: Universal Containers has tested Skills-Based Routing in a sa...; Question 67: Universal Containers has a case handling process that requir...; Question 68: Cloud Kicks is planning to provide different levels of suppo...; Question 69: Cloud Kicks (CK) uses Service Cloud and Slack. For difficult...; Question 70: The VP of service at Universal Containers wants to make it e...; Question 71: The support manager at Universal Containers wants to measure...; Question 72: Universal Containers wants to automate the process of case c...; Question 73: Cloud Kicks (CK) wants to explore having a full Incident Man...; Question 74: Universal Containers (UC) is migrating from a legacy case ma...; Question 75: Cloud Kicks (CK) provides customized support based on produc...; Question 76: Cloud Kicks (CK) often needs to seek assistance within its o...; Question 77: Universal Containers wants to move articles from an old data...; Question 78: Support is divided by product line at Universal Containers. ...; Question 79: Metrics show that Universal Containers has a high call aband...; Question 80: Universal Containers (UC) plans to implement a chatbot withi...; Question 81: Universal Containers is training a new set of service agents...; Question 82: Cloud Kicks wants to offer its customers a more personalized...; Question 83: Universal Containers (UC) has a policy that requires all ema...; Question 84: Cloud Kicks provides regular and special support to customer...

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