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The service team members at Cloud Kicks (CK) are struggling to collaborate with each other on Cases. CK also uses Slack internally. What should the consultant recommend?
Correct Answer: B
Creating a dedicated workspace in Slack for case teams enables real-time collaboration and communication among Cloud Kicks service team members. This approach leverages the existing internal use of Slack, providing a familiar platform for team members to discuss cases, share updates, and collaborate effectively.
Recent Comments (The most recent comments are at the top.)
LMDuy - May 03, 2024
A. Swarming is a feature within Salesforce for internal knowledge sharing, not directly related to collaboration on specific cases.
B. A case team workspace in Slack creates a dedicated space for communication, but it doesn't automatically integrate with Salesforce cases.
C. A case notification Slackbot would directly address the need. It can notify relevant service team members within Slack when a case is assigned, updated, or requires attention. This fosters real-time collaboration on cases leveraging their existing communication platform.
Recent Comments (The most recent comments are at the top.)
A. Swarming is a feature within Salesforce for internal knowledge sharing, not directly related to collaboration on specific cases.
B. A case team workspace in Slack creates a dedicated space for communication, but it doesn't automatically integrate with Salesforce cases.
C. A case notification Slackbot would directly address the need. It can notify relevant service team members within Slack when a case is assigned, updated, or requires attention. This fosters real-time collaboration on cases leveraging their existing communication platform.
Therefore, the best recommendation is:
C. Configure a case notification Slackbot.