CRT-261 Exam Dumps | Universal Containers' leadership wants to reduce the level of effort required to get the right people

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Question 45/84

Universal Containers' leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly.
What should the consultant recommend to distribute cases?

A. Create queues with support agents and use assignment rules.

B. Predefine case teams and use assignment rules.

C. Configure Web-to-Case and use assignment rules,

Correct Answer: A

To efficiently distribute cases and get the right people involved for quicker resolution, creating queues that group support agents by expertise or function and utilizing assignment rules to automatically route cases to the appropriate queues is recommended. This approach streamlines case distribution, ensuring cases are handled by agents best equipped to resolve them promptly.

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