CRT-261 Exam Dumps | Cloud Kicks has a robust Service Cloud implementation for its customer service team. The software engineering

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Question 64

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Question 64/84

Cloud Kicks has a robust Service Cloud implementation for its customer service team. The software engineering team would like to track their projects within Salesforce.
Which solution should the consultant recommend?

A. Create a new Case record type.

B. Enable Feed Tracking.

C. Install an AppExchange app.

Correct Answer: C

For the software engineering team at Cloud Kicks to track projects within Salesforce, an AppExchange app dedicated to project management would be the most suitable solution. These apps are designed to handle project tracking functionalities, including task assignments, progress tracking, and collaboration features, tailored to project management needs. This approach allows for a specialized tool that integrates with Salesforce, providing a seamless experience for the engineering team without repurposing or overextending the functionality of Service Cloud case management.

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Question List (84q): Question 1: Universal Containers (UC) is implementing Service Cloud. 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For difficult...; Question 70: The VP of service at Universal Containers wants to make it e...; Question 71: The support manager at Universal Containers wants to measure...; Question 72: Universal Containers wants to automate the process of case c...; Question 73: Cloud Kicks (CK) wants to explore having a full Incident Man...; Question 74: Universal Containers (UC) is migrating from a legacy case ma...; Question 75: Cloud Kicks (CK) provides customized support based on produc...; Question 76: Cloud Kicks (CK) often needs to seek assistance within its o...; Question 77: Universal Containers wants to move articles from an old data...; Question 78: Support is divided by product line at Universal Containers. ...; Question 79: Metrics show that Universal Containers has a high call aband...; Question 80: Universal Containers (UC) plans to implement a chatbot withi...; Question 81: Universal Containers is training a new set of service agents...; Question 82: Cloud Kicks wants to offer its customers a more personalized...; Question 83: Universal Containers (UC) has a policy that requires all ema...; Question 84: Cloud Kicks provides regular and special support to customer...

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