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Question 15/84
In the build phase of a Service Cloud implementation for Universal Containers, which activity should a consultant prioritize to ensure the system aligns with the client's business processes and requirements?
Correct Answer: A
In the build phase of a Service Cloud implementation, prioritizing the configuration, development, and testing of the application in a sandbox environment is crucial. This ensures that the system is aligned with the client's business processes and requirements before deployment, facilitating a smooth transition and successful implementation.
- Question List (84q)
- Question 1: Universal Containers (UC) is implementing Service Cloud. UC ...
- Question 2: Cloud Kicks plans to deploy Service Cloud to customers who w...
- Question 3: Universal Containers (UC) is implementing Service Cloud with...
- Question 4: A company is planning for the migration of an existing exter...
- Question 5: Universal Containers (UC) recently expanded sales to Mexico ...
- Question 6: Cloud Kicks (CK) has created hundreds of Knowledge articles ...
- Question 7: A service manager at Cloud Kicks has received complaints fro...
- 1 commentQuestion 8: The service team members at Cloud Kicks (CK) are struggling ...
- Question 9: Cloud Kicks provides support to customers across the world a...
- Question 10: Cloud Kicks' development team must manage multiple projects ...
- Question 11: Which advantage does Salesforce provide with the OpenCTI fra...
- Question 12: The customer' support team at Universal Containers (UC) has ...
- Question 13: To help service agents more accurately respond to a new case...
- Question 14: A business-to-consumer (B2C) company wants to decrease servi...
- Question 15: In the build phase of a Service Cloud implementation for Uni...
- Question 16: Universal Containers has implemented Service Cloud. The comp...
- Question 17: Universal Containers has technical support and general custo...
- Question 18: Universal Containers has implemented Knowledge-Centered Supp...
- Question 19: Ursa Major Solar provides support with service-level agreeme...
- 1 commentQuestion 20: The support manager at Universal Containers wants to see mon...
- Question 21: Service agents at Cloud Kicks frequently encounter duplicate...
- Question 22: Cloud Kicks will use the Salesforce Knowledge Article Import...
- Question 23: Universal Containers is implementing Service Cloud to make t...
- Question 24: Universal Containers (UC) has created a new partner onboardi...
- Question 25: Universal Containers (UC) is preparing to implement Service ...
- Question 26: A consultant has been hired to integrate a client's phone sy...
- Question 27: As part of a service improvement project, Cloud Kicks (CK) h...
- Question 28: Cloud Kicks customers need a method to create cases without ...
- Question 29: Universal Containers (UC) has Excel files of customer data m...
- Question 30: The cost of providing contact center support has steadily in...
- Question 31: Cloud Kicks uses Einstein Next Best Action to help service a...
- Question 32: Cloud Kicks recently deployed an Omni-Channel implementation...
- Question 33: Cloud Kicks (CK) wants to provide its authenticated customer...
- Question 34: Universal Containers (UC) wants to deploy Service Cloud to 1...
- Question 35: Universal Containers has three internal divisions that use S...
- Question 36: Cloud Kicks wants to create a secure, branded mobile app tha...
- Question 37: At Universal Containers, support agents need to verify that ...
- Question 38: Universal Containers (UC) hired agents in an expansion of th...
- Question 39: Cloud Kicks plans to use case teams to help collaborate on d...
- Question 40: Universal Containers (UC) wants to improve case management b...
- 1 commentQuestion 41: Universal Containers is launching a full line of new product...
- Question 42: Universal Containers has a category of cases that cannot be ...
- Question 43: Universal Containers provides customers with different servi...
- Question 44: A recent work task analysis for a service center revealed th...
- Question 45: Universal Containers' leadership wants to reduce the level o...
- Question 46: Cloud Kicks has recently started using Entitlements within i...
- Question 47: Cloud Kicks needs to onboard new employees and deliver new h...
- Question 48: Cloud Kicks (CK) uses Lightning Dialer and one-click calling...
- Question 49: Universal Containers wants to add functionality to its Servi...
- Question 50: Universal Containers wants to let its customers interact in ...
- Question 51: Universal Containers case managers receive a high volume of ...
- Question 52: Case closure time at Cloud Kicks (CK) is too high although C...
- Question 53: Universal Containers (UC) is planning to use Service Cloud M...
- Question 54: Agents at Universal Containers are required to update the Ca...
- Question 55: Service agents have reported that the Lightning Service Cons...
- Question 56: Cloud Kicks is planning a Service Cloud implementation to re...
- Question 57: Universal Containers requires that users have the ability to...
- Question 58: A recent analysis of cases at Cloud Kicks (CK) revealed a hi...
- Question 59: Cloud Kicks (CK) supports customers through chat. Service ag...
- Question 60: Universal Containers is migrating from Knowledge to Lightnin...
- Question 61: Universal Containers (UC) has a service-level agreement (SLA...
- Question 62: An organization has requested guidance on how to delete cust...
- Question 63: Cloud Kicks (CK) has multiple product lines. CK is preparing...
- Question 64: Cloud Kicks has a robust Service Cloud implementation for it...
- Question 65: Ursa Major Solar (UMS) provides customers with remote monito...
- Question 66: Universal Containers has tested Skills-Based Routing in a sa...
- Question 67: Universal Containers has a case handling process that requir...
- Question 68: Cloud Kicks is planning to provide different levels of suppo...
- Question 69: Cloud Kicks (CK) uses Service Cloud and Slack. For difficult...
- Question 70: The VP of service at Universal Containers wants to make it e...
- Question 71: The support manager at Universal Containers wants to measure...
- Question 72: Universal Containers wants to automate the process of case c...
- Question 73: Cloud Kicks (CK) wants to explore having a full Incident Man...
- Question 74: Universal Containers (UC) is migrating from a legacy case ma...
- Question 75: Cloud Kicks (CK) provides customized support based on produc...
- Question 76: Cloud Kicks (CK) often needs to seek assistance within its o...
- Question 77: Universal Containers wants to move articles from an old data...
- Question 78: Support is divided by product line at Universal Containers. ...
- Question 79: Metrics show that Universal Containers has a high call aband...
- Question 80: Universal Containers (UC) plans to implement a chatbot withi...
- Question 81: Universal Containers is training a new set of service agents...
- Question 82: Cloud Kicks wants to offer its customers a more personalized...
- Question 83: Universal Containers (UC) has a policy that requires all ema...
- Question 84: Cloud Kicks provides regular and special support to customer...
