CRT-261 Exam Dumps | Cloud Kicks is planning to provide different levels of support to customers in order to ensure its agents

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Salesforce.CRT-261.v2024-04-04.q84
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Question 68/84

Cloud Kicks is planning to provide different levels of support to customers in order to ensure its agents are working within the confines of the service-level agreements (SLAs).
Which feature should the consultant consider?

A. Entitlements

B. Case Management

C. Service Contracts

Correct Answer: A

To provide different levels of support and ensure adherence to service-level agreements (SLAs), utilizing Entitlements is recommended. Entitlements define customers' rights to specific support services and SLAs, enabling Cloud Kicks to manage and enforce different support levels effectively, ensuring that agents deliver the appropriate level of service to each customer.

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