CRT-261 Exam Dumps | Agents at Universal Containers are required to update the Case Status to Waiting for Customer after they

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Salesforce.CRT-261.v2024-04-04.q84
Question 54

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Question 54/84

Agents at Universal Containers are required to update the Case Status to Waiting for Customer after they send an email to the Case Contact. Support managers are noticing that many agents are forgetting to perform this step.
What should a consultant recommend to address this problem?

A. Create a Case Macro.

B. Create a Validation Rule.

C. Create an action on Case,

Correct Answer: A

To address the issue of agents forgetting to update the Case Status after sending an email, creating a Case Macro that automates the process of sending the email and updating the status is recommended. This ensures consistency in case management and adherence to support processes, enhancing service quality and managerial oversight.

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