CRT-261 Exam Dumps | The support manager at Universal Containers wants to measure first-call resolution by channel, agent,

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Salesforce.CRT-261.v2024-04-04.q84
Question 71

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Question 71/84

The support manager at Universal Containers wants to measure first-call resolution by channel, agent, and calendar month.
Which reporting solution should the consultant recommend?

A. Create a report using Grouping.

B. Create a reporting snapshot.

C. Create a joined report.

Correct Answer: C

To measure first-call resolution by channel, agent, and calendar month, a joined report is recommended. This type of report allows the combination of related reports into a single report with multiple blocks, enabling the analysis of data across different dimensions such as communication channels, individual agent performance, and timeframes, providing a comprehensive view of first-call resolution metrics.

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