CRT-261 Exam Dumps | To help service agents more accurately respond to a new case, Universal Containers wants a list of relevant

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Salesforce.CRT-261.v2024-04-04.q84
Question 13

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Question 13/84

To help service agents more accurately respond to a new case, Universal Containers wants a list of relevant Knowledge articles displayed on the Case record page.
How should a consultant configure this requirement?

A. Add the Knowledge tab to the Service Console.

B. Add the Knowledge component to the Case record page.

C. Add the Knowledge related list to the Case record page.

Correct Answer: B

To assist service agents in finding relevant Knowledge articles for new cases, adding the Knowledge component to the Case record page in the Lightning Service Console is recommended. This component dynamically suggests articles based on case details, aiding agents in providing accurate and efficient responses.

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