CRT-261 Exam Dumps | Universal Containers has a case handling process that requires each case to go through a series of steps

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Question 67/84

Universal Containers has a case handling process that requires each case to go through a series of steps within a specified amount of time from case submission to case closure.
Which solution should a consultant recommend to meet these requirements?

A. Define entitlements and milestones.

B. Enable and configure Omni-Channel routing.

C. Implement Lightning flow with time-based actions.

Correct Answer: A

To manage a case handling process that requires each case to go through a series of time-bound steps, defining entitlements and milestones is the recommended solution. This setup allows for the specification of service levels, tracking progress against defined milestones, and ensuring cases progress in a timely manner from submission to closure.

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