CRT-261 Exam Dumps | A consultant has been hired to integrate a client's phone system with Salesforce. What should the consultant

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Question 26/84

A consultant has been hired to integrate a client's phone system with Salesforce.
What should the consultant consider using for this integration?

A. Service Cloud Call Center

B. Lightning Dialer

C. Service Cloud Softphone Layout

Correct Answer: A

When integrating a client's phone system with Salesforce, using the Service Cloud Call Center (also known as Salesforce Call Center) is recommended. This feature facilitates the integration of telephony systems with Salesforce, enabling agents to manage calls directly within the Service Cloud interface, enhancing efficiency and providing a unified customer service experience.

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