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Exam Code:	CRT-261
Exam Name:	Certification Preparation for Service Cloud Consultant
Certification Provider:	Salesforce
Free Question Number:	89
Version:	v2024-07-31
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# of views:	1164
# of Questions views:	33654
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Recent Comments (The most recent comments are at the top.)

Steve - Jun 02, 2025

No.# Answer is D

Guru - Feb 17, 2025

No.# Correct Answer is D

Guru - Feb 16, 2025

No.# Correct answer is A

Guru - Feb 14, 2025

No.# Correct Answer is B

Guru - Feb 11, 2025

No.# Correct Answer is B

SM - Jan 22, 2025

No.# Answer B
https://help.salesforce.com/s/articleView?id=000387727&type=1

Luca - Jan 07, 2025

No.# It should be A

Mick - Dec 08, 2024

I am very lucky. I pass the exam. Since the subject is difficult with high failure rate. thanks.

Priti - Oct 21, 2024

No.# Here the correct answer is B,C and D.
Point is A not relevant for adding a chart to a console component.
Point E. The report chart is added to the Page Layout:
While the chart can be displayed in the Lightning Console UI, it is not added via the page layout but through the console app setup.

Sean - Aug 20, 2024

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Pe...; Question 11: If a Case cannot be resolved after Tier 1 has performed thei...; Question 12: Cloud Kicks uses the Service Console, Service agents freguen...; Question 13: Cloud Kicks (CK) plans to use Queues for case management. CK...; 1 commentQuestion 14: Cloud Kicks (CK) provides support 24 hours a day, 7 days a w...; Question 15: A consultant has been hired to integrate a client's phone sy...; Question 16: Universal Containers has been testing an updated Service Con...; 1 commentQuestion 17: Cloud Kicks is migrating from an external knowledge base to ...; Question 18: Cloud Kicks wants to easily tum social network posts into ca...; Question 19: Universal Containers wants to implement a customer service c...; Question 20: Universal Containers has tested skills-based routing in a sa...; Question 21: Service Representatives are complaining that their Lightning...; Question 22: Universal Containers wants Service Console users to be able ...; Question 23: AW Computing sells and supports personal computers and print...; Question 24: Cloud Kicks (CK) has service agents based in North America a...; Question 25: A Service Representative transfers a Live Agent Chat to anot...; Question 26: Universal Containers is using the Lightning Service Console ...; Question 27: The contact center at Universal Containers offers support th...; Question 28: Universal Containers email policy requires that all email tr...; Question 29: Cloud Kicks is preparing to migrate to Service Cloud from an...; Question 30: A manager has noticed an increase in average case age. This ...; Question 31: Cloud Kicks use a Console App to support users. Service agen...; Question 32: Universal Containers would like for article to be different ...; Question 33: Universal Containers' support management team has noticed an...; Question 34: The VP of Service at Universal Containers wants to make it e...; 1 commentQuestion 35: Cloud Kicks (CK) has created hundreds of Knowledge articles ...; Question 36: Universal conatiners has determined that case list views are...; Question 37: Universal Containers (UC) hired in an expansion of the conta...; Question 38: Cloud Kicks uses Service Cloud and Slack. For difficult case...; Question 39: Universal Containers is planning to provide different levels...; Question 40: Cloud Kicks is preparing to support customers through SMS te...; Question 41: Universal containers is looking for ways to provide more pro...; Question 42: Which feature should a Consultant recommend to allow a Tier ...; Question 43: Universal Containers (UC) wants to automate the process of c...; Question 44: Universal containers is trying to reduce the amount of time ...; Question 45: Milestones can be added to which two Object types? Choose 2 ...; Question 46: As part of a new salesforce knowledge implementation, Univer...; Question 47: what should a consultant recommend to ensure chat request co...; Question 48: When Service Reps view a Case, they often need to see the Ca...; Question 49: As part of a new Salesforce Knowledge implementation, Univer...; Question 50: What approach should a Consultant use to ensure that Knowled...; Question 51: Which search mechanism should be used to find case comments ...; Question 52: The Vice President (VP) of Customer Support for Universal Co...; 1 commentQuestion 53: Universal Containers has completed development and testing o...; Question 54: Which Search mechanism should be used to find Case Comments ...; Question 55: Universal Containers (UC) has deployed a call center using o...; Question 56: Which feature should a consultant recommend to allow a tier ...; Question 57: A company has implemented Salesforce Service Cloud. The comp...; Question 58: Universal Containers (UC) is updating the Service Cloud cons...; Question 59: A Contact Center Manager is implementing a new customer care...; Question 60: Universal Containers (UC) wants to schedule for repair servi...; Question 61: Ursa Major Solar cells highly technical products that requir...; Question 62: Metrics show that Universal Containers has a high call aband...; Question 63: The Universal Containers sales team has been so successful i...; Question 64: Cloud Kicks is preparing to deploy Omni-Channel Resolutin to...; Question 65: A recent analysis of cases at Cloud Kicks (CK) revealed a hi...; Question 66: Cloud Kicks (CK) provides varying levels of support based on...; Question 67: UC has created permission sets granting access to object and...; Question 68: Universal Containers wants to import an external knowledge b...; Question 69: universal containers receives partner data in excel format.t...; Question 70: universal containers is implementing a customer community to...; Question 71: Universal Containers wants to help customers resolve issues ...; Question 72: A recent analysis of agent performance on chat-related cases...; Question 73: Universal Containers recently rolled out a Salesforce knowle...; 1 commentQuestion 74: The support manager at universal containers has noticed an i...; Question 75: Cloud kicks needs a way for external customers to easily cre...; Question 76: service representatives are complaining that their lightning...; Question 77: Cloud Kicks (CK) has recently started using Entitlements wit...; Question 78: Which two capabilities of Lightning Knowledge ensure accurat...; Question 79: universal Containers (UC) hired agents in an expansion of th...; 1 commentQuestion 80: Cloud Kicks (CK) is a global company with multiple product l...; Question 81: Cloud Kicks (CK) has a service performance aasnboard to mara...; Question 82: Universal Containers wants to notify Support Managers when a...; Question 83: Which two areas can an Administrator make Open CTI features ...; Question 84: Universal Containers (UC) wants to implement Service Cloud u...; Question 85: Universal Containers wants to notify Support Managers when a...; Question 86: Field engineers often need to access current inventory level...; Question 87: Cloud Kicks pride support to customers across the workd and ...; Question 88: Cloud Kicks has implemented a review process for all new kno...; Question 89: Universal Containers wants to maintain Service Level Agreeme...

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