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Exam Code:	CRT-261
Exam Name:	Certification Preparation for Service Cloud Consultant
Certification Provider:	Salesforce
Free Question Number:	122
Version:	v2021-11-25
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# of views:	2310
# of Questions views:	167390
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Recent Comments (The most recent comments are at the top.)

Joe Looker - May 05, 2025

No.# Wow, this is a tricky one.

A - definitely not

B also sounds good, but since you don't know WHICH cases that could mean leaving 10-20 subtabs open at once, and they wouldn't all necessarily be from today.

I think C is wrong. I think they phrase here is "dozens of cases". Since History can only show 10 max, I think the correct answer is actually D - Define a custom list view. You can easily create a List View with Last Modified Date=TODAY and then just quickly to jump to a list of EVERY Case modified today (assuming you edited it, not just viewed it) with just 1 or 2 clicks, depending on if you set it as the default list View (pinned) also.

so I think the best answer here is actually D. But it's a horrible question and very subjective to how you work.

Nathan - Nov 07, 2024

No.# the answer is A

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bajaa - Feb 02, 2024

No.# Answer should be A,D,E

bajaa - Feb 02, 2024

No.# Answer should be A,D,E

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fcep - Jun 09, 2022

No.# should be B

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sarwar baig - Jan 02, 2022

No.# https://appexchange.salesforce.com/appxListingDetail?listingId=a0N30000003HXO9EAO Yes B

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