CRT-261 Exam Dumps | UC wants to implement a Knowledge management process with the following requirements: It must contain

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Question 19/122

UC wants to implement a Knowledge management process with the following requirements: It must contain four different kinds of content: customer FAQs, product specifications, contact center procedures, and product manuals. It must provide the ability to filter Knowledge search results by a single product, multiple products, or all 56 products. Any product-related content created by contact center agents must be approved by the contact center manager and the Knowledge manager before being published. Product content should only be visible internally to contact center agents who handle the product. How should a consultant recommend that Knowledge be configured?
Choose 3 answers.

A. Define approval processes for each article type

B. Define approval processes for each product

C. Configure workflow rules for each data category

D. Configure data category values for each product

E. Configure article types for each kind of content

Correct Answer: C,D,E

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